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Friction within teams or between individuals often results from a mismatch of expectations. An expectation change is a simple way to create clarity, from which positive change can emerge.
Each person writes down then shares, in respect of each colleague:
- Up to three things that they value highly in their interactions with that colleague and would like more of
- Up to three things they would like the colleague to start doing
- Up to three things they would like the colleague to stop doing or do less of
It requires a certain level of psychological safety to work well. In an environment where there is low psychological safety, it can be better to focus on only one thing in each of the first two categories.
©️David Clutterbuck, 2024
